Payments & Refunds

Effective Date: 2026

1) Payment Gateway

All transactions on HumanlyYou are processed securely through Razorpay. HumanlyYou does not store your card or banking details on our servers.

2) Pricing & Currency

All products are listed in USD (United States Dollars). Your bank/card provider may apply currency conversion rates and international transaction fees.

3) Delivery of Digital Products

HumanlyYou products are digital downloads (templates, workbooks, trackers, toolkits, and clinical tools). After successful payment, you will receive a confirmation and access to your download.

Tip: Please double-check the email you enter at checkout to ensure smooth delivery.

4) Refund Policy for Digital Goods

Because digital products can be accessed immediately, purchases are generally final and non-refundable.

Refunds may be considered only in these cases:

Duplicate payment for the same product
Incorrect charge due to a system error
Technical issue that prevents access/download (and we are unable to resolve it)

Refund requests must be submitted within 7 days of purchase via the Contact page with your payment reference.

5) India + International (Razorpay-Compliant) Processing

If a refund is approved, it will be processed back to the original payment method used. Timing depends on your bank/card issuer and Razorpay processing windows.

For international cards/foreign currency payments, currency conversion differences or fees charged by your bank are outside HumanlyYou’s control.

6) Chargebacks & Disputes

If something looks wrong with a transaction, please contact us first so we can help. Initiating a chargeback without contacting us may delay resolution.

7) Contact

For payment/refund queries, reach us via the Contact page.